Executive Summary

The purpose of this document is to review ESET’s End of Life (EOL) policies, product-related support policies, and policies we follow for the support of various operating systems. This document should serve as a source of information for ESET business customers, for whom clear and predictable EOL policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity. This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works, and explanations of the product lifecycle stages. We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the EOL phase during this period will receive the same benefit.

See details of End of Life Policy: https://help.eset.com/eset_documents/eol/End_of_Life_Policy-Business.pdf