If you are trying to log in to the new version of MyFirst Support and you get an error message saying, "Invalid Email", don't worry. This is a common issue that can be easily resolved. Here are some possible reasons why you are getting this error and how to fix them:

•  Your admin SLA has not created you as a member yet

 If you are a new user of MyFirst Support, you need to wait for your admin SLA to create your account and assign you a role. You can contact your admin SLA and ask them to do this for you as soon as possible.

1.  Your Super Admin​ (First Cambodia) has not created you as an admin SLA yet: If you are an admin SLA of MyFirst Support, you need to have a Super Admin (First Cambodia) create your account and permit you to manage other users. You can contact your Super Admin and ask them to do this for you as soon as possible.
2.  Your SLA has expired: If you are an existing user of MyFirst Support, you need to renew your SLA before you can access the new version. You can check your SLA status and expiration date on MY SLA Page. You can also contact us, and we will help you renew your SLA.

If none of these reasons apply to you, or if you have tried the solutions above and still cannot log in, please contact us for further assistance. We are always happy to help you with any issues or questions you may have regarded MyFirst Support. You can reach us through the following channels: